Can I still order offline or do I have to use the online platform?

Yes! You can still place your order by email. However, some customers who at first were unsure about using now prefer the new system because it saves them time, money, hassles, and they appreciate the transparency of the online platform.

I'm having trouble signing in.

First, try resetting your password. If you're still having issues, you can contact our customer service people via the customer window at the home page, or you can reach us via, our customer service team would be happy to assist you.

I want to deactivate my account.

Email us at, should you need to deactivate/close your account.

Can't find a product?

If you can't find your product online, please contact us We will be glad to further assist you.

Can I download documents online?

Of course! You can have 24/7 access to QC documents such as MSDS, Kosher, Allergen Statement, Combined Statement, Specification Sheet, etc.

Why can't I see COA?

Due to the nature of COAs (lot specific), COAs are only available after purchase. But customers are welcome to reference our online Spec Sheets for general product information.

How do I cancel or change an order?

You can cancel your order free of charge 7 days prior to your delivery date. If you need to cancel the order within 7 days before delivery date, please contact us at to cancel or change information on already confirmed orders but I4U reserves the right to charge your cancelling cost. We will need a specific time frame for revisions and cancellations.